Support

How do I request a refund for a transaction?

To request a refund that is "Processing", please click “Help” on the bottom of this page and select “Void/Refund Request” from the drop-down menu.  Please include the following in the message field:

  • Transaction #
  • Amount to be refunded
  • Last 4 digits of the account/card the transaction was debited from
  • Your email address to receive the confirmation 

If the transaction status is "Paid Out" the funds have already been deposited to the Property Management Company. At this time only the Property Management Company can request and authorize PayLease to reverse the funds. To do this, please have the property management company send a request for a refund via email. Upon receiving the authorization email, PayLease can refund your account.

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