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What's the difference between a reversal and a refund?

A payment reversal is a payment that was paid out to the management company from PayLease and then reversed back due to a refund or a return. The reason for a return will be specified by the return code. This might happen when a resident enters a wrong account number, has insufficient funds, or uses an account which does not permit online activity. 

A payment refund means the payment was returned back to the resident upon request of the management company. 

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