Support

Why isn't a resident payment showing up in my account?

If a resident makes a payment there are a few reasons it may not be appearing in your PayLease account. Common reasons for not seeing a payment include: 

  • The resident forget to hit 'Submit' at the end of the transaction 
  • They registered to an incorrect property management company
  • They logged into an account that they used for their previous property management company

You can also contact Clients Services by using the "Write us an Email" form on http://pmsupport.paylease.com/ to research the issue. If the payment was made to the wrong management company, we can work with your resident to reverse the payment.

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