Support

A resident processed a payment for the incorrect amount. How should they/I handle it?

IF THE PAYMENT AMOUNT WAS TOO HIGH: Residents can request a cancellation by contacting support at http://support.paylease.com. The payment amount plus the convenience fee will be reversed if a cancellation request is made immediately following the payment initiation. If the resident waits until after the first business day to request a cancellation, the convenience fee will not be returned. Once a payment has been paid out, only the management company can initiate a reversal, and would not include the convenience fee. Refund requests can be made by completing the "Write us an Email" form on http://pmsupport.paylease.com/.

IF THE PAYMENT AMOUNT WAS TOO LOW: Property managers must contact support on the resident's behalf. If a cancellation is requested before the end of the first business day, the payment amount and the convenience fee will be reversed. If the payment is cancelled after the first business day, the convenience fee will not be returned. Once a payment has been paid out, the management company would have to initiate the return through the "Write us an Email" form on http://pmsupport.paylease.com/

The resident can also initiate a second payment to satisfy the remaining balance.

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