Per your request, we have blocked this resident from using the PayLease system. Please also make the necessary adjustments on the tenant's account in Promas to ensure the block and refer to the instructions below.

On the file you are uploading column ‘L’ is where you are identifying the residents ‘Legal Identifier’ so we know whether they can make payments or not. For example if the resident is in a ‘Past Inactive’ or ‘Past Active’ status, PayLease will block them from making online payments.

Please let us know if you need anything else, and have a great day!
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