Property Managers About PayLease Is PayLease a secure solution? What security credentials do you have? Who is PayLease? General Questions Why isn't a resident payment showing up in my account? Why is a resident payment in my batch deposit, but not in my bank account? How can I block a resident from making a payment to my property management company? How do I unblock a resident from the system? Marketing Material Does PayLease offer any free marketing materials so residents know they can pay online? Master and Sub- Accounts How do I add a new user to my PayLease account? Returns Why was a payment returned? A resident’s payment was returned. Will you try to process the payment again? A resident’s payment was returned and they claim to have money in their account. What happened? Refunds, Returns, & Adjustments What's the difference between a reversal and a refund? How do I issue a refund? A resident processed a payment for the incorrect amount. How should they/I handle it? Resident Billing How do I review and approve my Prebill? What do I look for on the Prebill when approving? How do I view a PDF image of a resident statement? Can I modify an existing resident statement? RUBS My resident’s RUBS charges have increased in the past month. Why have they increased? How are RUBS charges calculated? Submetering What do I do if I think my resident’s submetered usage is abnormally high? How do I troubleshoot a faulty water meter?